Contact Us

Got a question about one of the brands we've reviewed, spotted something out of date, or want to suggest a new casino for us to look at? We're happy to hear from readers, and this page explains the best way to reach us and what we can (and can't) help with.

How to reach the team

The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods. Please include as much detail as possible if you're flagging an issue with a specific operator, such as which brand, the offer in question, and the date you noticed the problem — it helps us investigate properly rather than going back and forth.

What we can help with

• Corrections or updates to our reviews of betting sites not on GamStop, including bonus terms, payment options or licensing details that may have changed
• Suggestions for casinos or betting sites to include in future rounds of research
• General questions about how we compare and rate operators
• Feedback on the site itself — broken links, unclear wording, or anything that made your visit harder than it needed to be

What we can't help with

We're an independent comparison site, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or make decisions about your GamStop status. Those matters sit entirely with the operator you've signed up with or with GamStop itself, and contacting us won't speed up or change any outcome on their end.

If your enquiry relates to gambling harm, spending you're worried about, or wanting information on exclusion tools, our Responsible Gambling page is a better starting point, with links to support organisations that are set up to help directly.

Before you write in about a specific site

A lot of questions we get are about individual brands, so it's worth checking a few things first:

1. Read the operator's own terms and conditions page, since bonus wagering requirements, deposit limits and payment processing times are set by them, not by us
2. Check our full rundown on the Non GamStop Casinos 2026 - Best Online Casinos UK page, where offers and criteria are kept current
3. Have your account details to hand if you're emailing about a specific transaction, since we may ask for context to understand the issue

A note on our reviews and ratings

We're transparent that some of the casinos and betting sites we mention, including names like Betmica, Kikibet and Betninja, may pay us a commission if a reader signs up through our site. This never decides where a brand sits in our rankings — that's covered in detail on our About Us page, which explains our research process. If you think a rating looks wrong or out of date, tell us; we'd rather correct it than leave it.

Legal bits worth knowing

Before contacting us about account or gameplay issues, it's worth remembering that using betting sites not on GamStop is a personal decision for adults aged 18 and over, and eligibility, licensing and consumer protections vary by operator rather than by us. Our Terms and Conditions page covers how this site itself operates, including the limits of the advice we give.